SIEBEL CRM Course Content

Foundations
  • Introducing Siebel Applications
  • Implementing Siebel Applications
  • Using the Siebel Client
  • Working with Data in the User Interface
 
Architecture and Installation
  • Exploring the Siebel Architecture
  • How Clients Access Seibel Data
  • Installing Siebel software
  • Introducing Server Administration
  • Server configuration and Management
 
Security
  • Securing Siebel Implementations
  • Controlling Access to views
  • Controlling Access to Customer Data
  • Creating the Company Structure
  • Controlling Access to Master Data
  • Authenticating Users
 
Exploring Siebel Applications
  • Understanding object Definitions behind a Siebel Applications
  • Understanding Siebel Tools to Examine Object Definitions
  • Understanding the Siebel Data Model
  • Understanding Business Components
  • Understanding Party Business Components
  • Understanding Business Objects
 
Configuration
  • The Configuration Process
  • Managing Object Definitions
  • Editing and Compiling Object Definitions
  • Understanding the Physical User Interface
  • Configuring Applets
  • Configuring Applications, Screens and Views
  • Configuring Drilldowns
  • Configuring Business Components and Fields
  • Creating business Components and Fields
  • Configuring Pick Lists
  • Configuring Multi-Value groups
  • Extending the Seibel Database
  • Exploring Integration Strategies
 
Enterprise Integration Manager
  • Exploring Integration Strategies
  • Introducing Enterpriser Integration Manager
  • Data Mapping
  • Invoking Enterprise Integration Manager
  • Enterprise Integration Manager Consideration
 
Workflow manager
  • Understanding Siebel Event models
  • Using Siebel State Model
  • Introducing Siebel Workflow
  • Deploying Workflow Processes
  • Invoking Workflow Processes
  • Understanding Interactive and Long-Running Flows
  • Assignments manager
  • Introducing Assignment Manager
  • Creating Sales Assignment Rules
  • Assignment Manager Configuration
  • Deploying Assignment Manager
 
Deployment
  • Performance Considerations
  • Migrating from Development to Test
  • Using Siebel Remote to Support Mobile clients
  • Administering Siebel Remote
 
Actuate Reports
  • Introduction about reports Architecture of report server
  • Simple reports
  • Master-child reports
  • Parameterized reports
 
e-Script
  • Browser script
  • Server script
  • Applet level
  • BC level
  • Application and Business services level
 
Roadmap methodology
  • Definition stage
  • Discovery stage
  • Design stage
  • Configure stage
  • Implement
  • Deploy stage
 
Introduction to Siebel EAI
  • Introduction to Siebel EAI
 
Introduction to Siebel Testing
  • Introduction to Siebel Testing
 
Career Guidance
  • Career Guidance